- What is NYGEX?
NYGEX is an online retail store offering wellness, lifestyle, and personal care products designed for comfort, relaxation, and everyday use.
- How do I contact NYGEX customer support?
You can reach customer support via the contact form on our website or by email at info@nygex.ie, as listed on our Contact Us page.
- Do I need an account to shop?
No—NYGEX does not currently offer customer accounts. All purchases are completed as guest checkouts. Order details are provided via email after checkout.
- Are payments secure?
Yes—all payments are processed through secure and encrypted payment systems to protect your information.
FAQ
About NYGEX
Ordering & Order Policies
- How do I place an order with NYGEX?
Browse products on our website, add your chosen items to the cart, and complete checkout with payment details. You’ll receive an order confirmation by email once your order is placed.
- Can I cancel or modify my order after it’s placed?
Yes — you may cancel your order within 24 hours of purchase for a full refund by contacting customer service at info@nygex.ie. After processing begins, cancellation may no longer be possible. See our Refund Policy for full details.
- What if I entered the wrong shipping address?
Contact us immediately. If the order hasn’t been processed or shipped, we may be able to update it, but once it’s shipped, changes may not be possible.
- Will I receive confirmation and tracking?
Yes — after checkout, you’ll get an order confirmation, and after shipping, you’ll receive tracking info where available.
Shipping Questions
- How long does delivery take?
The estimated delivery time is 3 to 10 working days, depending on your address.
- How much does shipping cost?
We are pleased to offer free shipping on all our items, covering all aspects of the shipping process.
- What if my order is delayed?
Delays can happen due to customs, carrier issues, or high demand. If your delivery is significantly delayed, contact us for assistance.
- How can I track my shipment?
Once your order ships, you’ll receive tracking details via email so you can track your parcel’s progress.
Returns, Refunds & Exchanges
- What is the return policy?
You have 30 days from delivery to return unused items in original condition. Please see the full terms here: Refund Policy
- How do I initiate a return or refund?
Contact customer service with your order number and reason for return. Returns must be sent back in original condition with proof of posting.
- Are shipping costs refundable?
Return shipping is paid by the customer, except if the item is damaged or defective. In that case, contact us within 5 days of delivery with photos.
- When will I receive my refund?
Refunds are processed within 14 days after the returned item is received and inspected.
- What about damaged or defective items?
If an item is received damaged or defective, contact us promptly at info@nygex.uk with photos and details. We’ll review and offer a replacement or refund.